repairs | Shelley Sackier

Welcome to In A Jiffy Internet! You’ve reached repair services. For English, please stay on the line—para Espanol oprima nueve.

Tap. Tap. Tap.

I have your phone number as 988-042-1414. If you’re calling about the account for that number, say yes, or press one. Otherwise, say no, or press two.

Yes.

Sorry. I didn’t hear that. I have your phone number as 988-042-1414. If you’re—

Yes. YES. YEEEESSSS!!! *1*

–Otherwise, say no, or press two.

*1* *1* *1* *1111111*

If you’re uncertain as to the telephone number for that account, you’ll find it on the top right hand corner of your In A Jiffy Internet bill. Just say or type in the ten-digit number now.

Nine, eight, eight. Zero, four, two. One, four, one, four.

Sorry. I didn’t hear that. Let’s try that again.

*9 8 8 0 4 2 1 4 1 4*

I have your phone number as 988-042-1414. If you’re calling about the account for that number, say yes—

Operator.

–or press one. Otherwise, say no, or press—

OPERATOR.

Sorry. I didn’t hear—

OPERATOR!!

Let me get an agent to assist you. Please be in front of your computer when the agent becomes available.

I’m here. I’m waiting. In front of my computer.

All of our agents are assisting other customers at this time. Your approximate wait time is … TWELVE MINUTES.

Twelve minutes??

*Muzak*

Tap. Tap. Tap.

Hi, this is Harmita. Welcome to In A Jiffy Internet. Can I have the phone number you’re calling about? Area code first please?

Seriously?

Hello?

Yes. I heard you. I just can’t believe you. Fine. 988-042-1414.

And the last name on the account, please?

Sackier.

And who am I speaking to?

Shelley. Shelley Sackier.

Hi, Shelley. Welcome to In A Jiffy Internet. What can I do for you today?

Well, Harmita. For starters, internet service would be awesome.

Are you saying you don’t have any?

I am.

Oh dear. That is a dilemma. Well, we’ll try to sort you out in a jiffy, okay?

You betcha, Harmita. Thanks.

*tap tap tappity tap* Hmm … I can’t see why you’d be having a problem. Everything’s running beautifully from our end.

Not so pretty from my side, Harmita. Can you check again?

*tap tap tappity tap* Yep. We’re good.

We are NOT good, Harmita.

Well that’s strange. Hold on … Here it is. It says you’ve requested to disconnect your service.

I assure you I did not.

Oh really? I’ve got the order right here.

Well, it’s one I did not give. Can you please turn it back on?

*haha hahaha haha* Wait—are you serious?

Yep. Turn it on please?

Oh, well, you’ll have to speak to our service department for that becau—

Harmita? Can you please get me a supervisor to speak with?

Hold please.

Tap. Tap. Tap.

Hi, this is Jarime. Welcome to In A Jiffy Internet. Can I have the phone number you’re calling about? Area code first please?

You’re kidding.

Hello?

Yes. I’m here, but good grief already. 988-042-1414.

And the last name on the account, please?

Sackier.

And the billing address on the account?

Umm … wait … I think it’s PO Box 8213

And the zipcode?

Oh, good heavens, I’m not sure. I’ve got the actual account number if that’s helpful.

Sorry, I need the billing zipcode.

That’s funny. So do I. What does your paperwork say?

*silence*

Hold on, let me grab my phone book. It’s 48321.

Sorry, no.

48322?

Not that either.

Does it really have to be exact? I’ve got the account number right here. Can’t we work from that?

*silence*

48323?

There we go. And who am I speaking to?

Did Harmita not leave you a note? Nothing? This is Shelley Sackier.

Hi, Shelley. Welcome to In A Jiffy Internet. What can I do for you today?

Really, Jarime? Harmita just handed you the phone and said, “It’s for you”?

I have a notation that you’re having a problem with your service. Is that true?

Yes. I have no internet service, Jarime. I’ve paid for it, but it is absent.

*tap tap tappity tap* Yes, it says here that you’ve asked to be disconnected.

That is wholly inaccurate. Can you please switch it to the on position?

*haha hahahaha haha* … Oh, you’re serious?

Yes, Jarime. I am serious. I want my internet. I’ve paid for the internet. I’d like to have what I’ve paid for.

Oh, well, you’ll have to speak to the new services department. Let me switch you ov—

No! Jarime. No, don’t do that. Let me speak to the supervisor above you, please.

I’ll see what I can do, Shelley. Sit tight, ok?

Great. Yes. Thanks.

*Muzak*

Tap. Tap. Tap.

Hi, this is Leonard. Welcome to In A Jiffy Internet. Can I have the phone number you’re calling about? Area code first please?

You’ve got it. In fact, most of the folks in your department have got it.

Hello?

Oh, my godfathers. It’s 988-042-1414.

And the last name on the account, please?

Sackier.

And the billing address on the account?

It’s PO Box 8213

And the zipcode?

48323.

And what was the total you paid on your last billing statement?

This I don’t know, as I don’t have the statement in front of me. And it doesn’t come to this address.

You might want to call back when you do. We can’t go any further without that information.

Yes we can. Harmita and Jarime didn’t need it!

Do you have the physical address of the where the service is?

Well it ain’t at THIS address—which is where it’s supposed to be. That’s why I’m calling. You’re pumping it elsewhere.

And whom am I speaking to?

Do you people really call yourselves a communication company? This is Shelley Sackier.

Hi, Shelley. Welcome to In A Jiffy Internet. What can I do for you today?

Well, for starters maybe have a quick chin wag with Harmita and Jarime. They’re up to speed. I’ll wait.

I have a notation that you’re having a problem with your service. Is that true?

Yes. I have no internet service.

*tap tap tappity tap* We’ve got a request that you be disconnected. Yes?

No. Not a request. There was no request. I vehemently request you unrequest that request.

*haha hahahaha haha* … Seriously?

Leonard, please don’t toy with me.

Yes, this appears to be a mistake on our part. Looks like we’ll have to get you set up with new service—as if you were a brand new customer.

Fine. Okay. Fine. How long till we can fill the line with juice?

Oh, probably no more than, let me see … *tap tap tappity tap* … seven to nine … maybe ten days.

NOOOO! Leonard! No! That can’t be right. Please, Leonard!

Yeah, that does seem rather long. Hold on. I’ll see what I can do, Shelley. Sit tight, ok?

Please! Yes. Thanks. I’ll wait.

*Muzak*

Welcome to In A Jiffy Internet! You’ve reached repair services. For English, please stay on the line—para Espanol oprima nueve.

~Shelley

Don’t forget to check out what we’re cookin’ in the Scullery and what we all talked about down in the pub. Plus, you can see more of Robin Gott‘s humor–all from the only pen carved from a human funny bone.